Refund & Returns Policy

Last updated: 2 August 2026

We want you to love your B Beautiful Bath & Body products. This policy explains your rights and options if something isn’t right, and how shipping and delivery work.

Shipping Policy

At B Beautiful Bath & Body, every order is carefully prepared and packaged with love to ensure it arrives beautifully and safely.

Processing times

Please allow approximately 2–4 working days for your order to be processed, packed, and prepared for shipping. During busy periods, product launches, promotions, or holiday seasons, processing times may be slightly longer.

Shipping method

We currently offer Locker-to-Door Delivery within South Africa. Shipping costs will be calculated and displayed at checkout.

Delivery timeframes

Once your order has been shipped, estimated delivery time is:

Locker-to-Door Delivery: approximately 1–3 working days

Please note that delivery times may vary depending on your location and any courier delays beyond our control.

Shipping information

Please ensure that all delivery information provided at checkout is accurate and complete. B Beautiful Bath & Body cannot be held responsible for delays, failed deliveries, or lost parcels resulting from incorrect or incomplete information supplied by the customer.

Order tracking

Once your order has been dispatched, tracking information will be sent via email, WhatsApp, or SMS where available.

Delivery delays

While we strive to ensure prompt delivery, B Beautiful Bath & Body is not responsible for courier-related delays, adverse weather conditions, strikes, service disruptions, or other unforeseen circumstances once parcels have been handed over to the courier.

Faulty or incorrect items

If you receive a faulty, damaged, or incorrect item, please contact us at orders@bbeautiful.co.za within 7 days of receiving your order, including your order number and photos where possible. We will arrange a replacement, repair, or refund at no cost to you, in line with the Consumer Protection Act, 2008.

Change of mind

Because our products are handmade personal care and cosmetic items, and for hygiene reasons, we are unable to accept returns or offer refunds for change-of-mind purchases once a product has been opened or used.

If you purchased online and have not opened or used the item, you may request a return within 7 days of delivery under the Electronic Communications and Transactions Act, 2002 (the statutory cooling-off period for online purchases), provided the product is unused, unopened, and in its original packaging. Return shipping costs for change-of-mind returns are the customer’s responsibility.

How to request a return or refund

Email us at orders@bbeautiful.co.za with your order number and reason for the return. We will confirm the next steps and, where approved, provide a return address.

Refunds

Approved refunds will be processed back to your original payment method (Payfast) or via EFT (for direct bank transfer payments) within 7–10 business days of us receiving and inspecting the returned item.